Shipping policy
Shipping Policy
At Ridente, we aim to deliver your order as quickly and reliably as possible. Below you'll find everything you need to know about our shipping process.
Order processing Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Estimated delivery times Delivery times are calculated from the date of dispatch:
- Netherlands: 3–5 business days
- Western EU (Belgium, Germany, France, Luxembourg, Austria): 5–8 business days
- Northern EU (Denmark, Sweden, Finland, Estonia, Latvia, Lithuania): 6–10 business days
- Eastern EU (Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia): 7–12 business days
- Southern EU (Italy, Spain, Portugal, Greece, Cyprus, Malta): 7–12 business days
- Ireland: 6–10 business days
Shipping costs Shipping costs are calculated at checkout based on your delivery address and the weight of your order. The exact shipping cost will be shown before you complete your purchase.
Tracking your order Once your order has been shipped, you will receive an email with a tracking number. You can use this to follow your delivery in real time.
Customs and import duties All orders shipped within the EU are not subject to customs duties. VAT is included in the product price at checkout.
Delays and exceptions Estimated delivery times are not guaranteed and may be affected by carrier delays, extreme weather, public holidays, or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate.
Lost or damaged shipments If your order arrives damaged or does not arrive at all, please contact us within 14 days of the expected delivery date at ridente333@gmail.com. We will work with you to resolve the issue as quickly as possible.
Contact For any shipping-related questions, reach us at ridente333@gmail.com. We typically respond within 1–2 business days.